Back to Business Automation Glossary
The Definition
Reputation Management is the automated system of monitoring, requesting, and managing customer reviews across platforms like Google Business and Facebook. For modern service businesses, it replaces the manual task of asking clients for reviews with a “smart” workflow that ensures consistent 5 star feedback.
Why It Matters for Local SEO
In Portland’s competitive service market, your Google Review count is often the single biggest factor in whether a customer calls you or your competitor.
Google uses your reviews to determine where you rank in the “Map Pack” (the top 3 local results). If you have 50 reviews and your competitor has 5, Google sends the traffic to you. Reputation Management ensures you generate a steady stream of fresh reviews to keep that ranking high.
The “Awkward Ask” Problem
Most business owners know they need reviews. The problem is asking for them.
- You finish the job and forget to ask.
- You ask, but the customer forgets to do it when they get home.
- You are afraid to ask because you aren’t sure if they are 100% happy.
Automation solves this by sending the request at the perfect moment (right after the invoice is paid) via text message. Text requests have a significantly higher conversion rate than email because they are easier to complete on a phone.
The “Attuned” Approach
At Attuned Automation, we do not just blast out links. We build Smart Review Gates to protect your score.
How Review Gating Works:
- The Sentiment Check: The system sends a private text asking: “How would you rate your service 1 to 5?”
- The Filter:
- If they click 4 or 5: We instantly send them the link to your Google Business Profile to post it publicy.
- If they click 1, 2, or 3: We send them to a private internal feedback form.
- The Result: Your public profile showcases your best work while you handle customer complaints privately before they damage your brand.
Frequently Asked Questions
Does this violate Google’s policies? We strictly adhere to platform guidelines. We focus on timing and convenience to maximize positive feedback naturally.
Can I manage reviews from multiple sites? Yes. Our system integrates with Google, Facebook, and industry specific platforms to centralize all your feedback in one dashboard.
What happens if I get a bad review? The system alerts you instantly so you can reply. A fast, professional reply to a bad review often builds more trust than having a perfect score.
Turn 5 Stars Into Revenue
You do great work. It is time the internet knew about it. Let’s automate your review requests so you can dominate the local search results.