Back to Business Automation Glossary
The Definition
A Unified Inbox is a centralized messaging platform that consolidates every communication channel like SMS, Email, Facebook Messenger, Instagram DMs, and Google Chats into a single stream. It allows business owners to read and reply to messages from any platform without logging into multiple apps.
The “Tab Fatigue” Problem
Modern customers expect to reach you wherever they are scrolling.
- One customer asks a price on Instagram.
- Another texts your business number.
- A third replies to an email campaign.
If you are a busy contractor in Portland, checking five different apps on your phone while on a job site is impossible. Messages get missed. Leads go cold simply because you didn’t check your Facebook “Requests” folder in time.
How It Works in the Real World
Imagine you are on a ladder or in a client meeting.
- The Old Way: Your phone buzzes with an Instagram notification. You have to unlock your phone, find the app, open it, and type a reply. Then a text comes in, and you switch apps. It is chaotic.
- The Unified Way: You open one app—the Attuned Automation app. You see the Instagram message right next to the SMS text. You reply to both from the same screen. The customer receives the reply on the platform they used, but you manage it all from one place.
The “Attuned” Approach
At Attuned Automation, we treat your inbox as a team workspace.
Key Features:
- Multi-User Access: Your office manager can reply to a Facebook message while you are replying to a text, all in the same window.
- Internal Notes: You can leave a private note on a conversation (e.g., “Called this guy, he wants a quote next week”) that the customer cannot see.
- Conversation Assignment: If a lead asks a technical question, your admin can assign the chat to a technician so they get notified instantly.
Frequently Asked Questions
Does it support group texts? No, currently the Unified Inbox handles 1-to-1 conversations to ensure clear communication with each specific lead.
Can I see message history? Yes. The system stores the entire history of every contact. You can scroll up and see what they texted you six months ago, even if they are emailing you today.
Does it work on desktop? Absolutely. You can manage conversations from the mobile app while in the field or from the desktop dashboard when you are back in the office.
Never Miss a Message Again
Stop jumping between apps and losing leads in the chaos. Centralize your communication today and give your team the tool they need to respond faster.